Before replacing an appliance, schedule a service call to determine the exact problem. People often purchase a new washer, dryer, or dishwasher without determining what it would take to repair the one they already own. They assume it will be too expensive when it is often a quick, minor, and inexpensive repair. Unfortunately, many businesses only care about how much money they can get you to spend, regardless of how little your restoration is. So, how do you find a trustworthy company? Here are some guidelines to help you find the right repairman. The actual Interesting Info about appliance repair.
Obtain a referral from a friend or coworker.
“Referral” is the best way to find a good company. Your search may be over if someone you know recommends an appliance repair service they were delighted with. Inquire about the service, the cost, professionalism, and whether they genuinely believe this business is trustworthy. Just make sure you trust this person’s judgment.
Examine the license and insurance.
The business should have a state license as well as liability insurance. “Licensed & Insured” should appear in their phone book ad and website. Check to see if their license and insurance are up to date.
Check to see how long the company has been in operation.
Check to see how long they’ve been in business at the same address and under the same name. A company with a long local history is better than a new startup with no local history. Also, be wary of companies that advertise with local phone numbers but are based in a city that is not local.
Companies that spend a lot of money on advertising should be avoided.
A company that places full-page ads in phone books and has expensive websites on the internet is spending a lot of money on advertising. How do you think they’re going to pay for all of this? They usually charge the customer higher fees. Examine the businesses with smaller phone book ads and those that build their websites. They reduce their overhead costs, charging their customers less than their competitors.
Look for customer feedback.
Check if the companies you’re considering are listed in the significant business internet directories. (yellowpages.com, superpages.com, Google places, Yahoo! Local, yellowbook.com, and so forth…) Customers can write reviews about their experiences with any businesses listed in these directories. These reviews can teach you a lot about a company.
A large corporation versus a small family-owned business
Consider the advantages of receiving personal attention from a small family-owned business versus the unknown technician sent by a larger company. In addition, a local has a reputation to maintain. On the other hand, a representative of a large national chain may or may not be concerned with providing you with the best deals or services. A good rule of thumb when comparing service companies is: “The bigger the business usually means, The bigger the price.”
Request to speak with the technician who will be dispatched.
It is perfectly acceptable to inquire about the technician who will be servicing your appliance and to request to speak with them. You should ask them how long they’ve been repairing appliances and if they’ll talk to you over the phone about your problem. If they are truthful, they will discuss your issue with you. If you describe your symptoms, they should be able to give you some options for what type of repairs you may require. If they refuse to discuss it with you, consider it a red flag and proceed cautiously.
Pose a specific query.
For example, “Hello, I have a Kenmore top-load washing machine from 1998. It does not agitate or spin, but it drains. How much would a repair cost if I only needed a motor coupling (part #285753A)? I understand that you might discover other issues and that the estimate you gave me over the phone may change, but all I want to know is how much it would cost me if all you had to do were replace the motor coupling “? If they refuse to answer the question, consider it a red flag and proceed cautiously.
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